Shipping & Returns

Toscana Direct Shipping and Returns

Toscana Direct will ship products for free throughout the continental US for orders greater than $250. Toscana Direct orders will be shipped freight unless otherwise stated.

Freight Service

This item ships free via tractor trailer in the US (lower 48). Our free freight option is limited to curbside delivery. The driver and truck must have reasonable access to the end of your driveway

If free lift gate is noted on your order, the driver will take your delivery off the truck for you, but you will be responsible for bringing it where it needs to be put on your property. For products that exceed lift gate requirements, you will need to make arrangements for the item(s) to be lifted off the truck. These specialty items will not be noted as free lift gate on your order.

The shipping company will contact you ahead of time to schedule delivery. An adult must be home at time of delivery. Please provide a convenient phone number at the time of check out in order to ensure prompt delivery of your order. Missing your designated appointment could result in a re-delivery fee.

Once your order is off the truck, the driver will give you time to inspect your package. You are responsible to check the exterior packaging. If there is visible damage to the outside crate, box, or product you will need to note the damage on the Proof of Delivery (POD) that the driver will give to you to sign. If you sign for the delivery without noting visible damage, the shipping company is released from any responsibility for damage.

Please Remember:

  • You must be present at time of delivery.
  • Please thoroughly inspect the package while the driver is present for any external damages. If damage has occurred, note the damage on the Proof of Delivery and contact our Customer Service Department at 1-888-245-5103
  • Allow 7-10 Business Days for delivery.

If you have any questions, please call our offices at 1-888-245-5103.

“Ships-Within” (Processing) Time
“Processing Time” is the time needed to receive, process and ship your order. Delivery time varies on each individual item, to estimate the arrival of your package please consider the processing time and the method of shipment you selected. Please note that because some of our items are “made to order”, the processing time may also include the manufacturing time. As a general rule, Standard Ground Shipping takes between 7-10 business days to arrive after the order is placed and payment information is secured. It is not uncommon for you to receive each item separately as items often ship from different warehouses.

 

For orders outside of the continental U.S. Please choose our international shipping option. By choosing this option you are requesting a quote for us to ship to your final destination(outside of the continental US). International shipping will be paid by the customer.

Returns

Toscana Direct will return any unused/undamaged product within 30 Days of purchase. After the returned product has been inspected to ensure no damage or use, Toscana Direct will issue a credit to the customer minus a 20% restocking fee. For damaged parts please see manufactures warranty. Shipping on all returns will be paid by the customer.