FAQ
Toscana Direct Frequently Asked Questions
Shipping
How does the free shipping work?
Free shipping is for all orders over $550 within the continental United States.
Does Toscana Direct ship internationally? Yes, we do. Although, it does require a custom freight quote.
How do I get a custom freight quote? Click the international shipping or freight quote at the top of the screen.
How long do products take to ship? Every product has a specific lead time. No product should take more than 10 business days to be shipped. If so you will be contacted with ample warning.
Installation
Does Toscana Direct offer any installations? No, Toscana Direct does not provide installation services for any of the products we offer.
Can I install my products myself? Toscana Direct does not recommend installing any of its products without a professional present.
What is the normal installation time of one of your fireplaces? One Mason-Lite Fireplace should take around 3 hours to install.
How long does a pizza oven take to build? The Toscana pizza oven takes under 2 hours to build on average.
Can I install vent free fireplace anywhere in the country? You should check your local building codes to find out which fireplaces are acceptable in your area and what applications of those fireplaces as well.
How long after I build my fireplace can I start using my fireplace(is that for just wood-burning or gas burning or all of the models)? For all fireplace models, fire rings, and masonry pizza ovens you are to wait 28 days for the mortar to cure properly before starting the test fires.
Flu Pipe
Is the flu pipe included when I order the fireplace fireplace include the flu pipe? No chimney is included in in firebox kits besides the 2′ of masonry that is included in the Patio and Patio Deluxe models.
Does the flu pipe include the termination or the spark arrestor? No spark arrestors are sold separately unless in a 16′ or 24′ Durachimney Kit.
Burning Wood or Gas Logs in Fireplaces
Can I burn wood in a gas fireplace or vent free firebox? You cannot burn wood in a B vent or vent free installation.
Can I burn a gas log or vent free log set in a wood-burning fireplace? You can use a gas log or vent free log in a wood burning fireplace.
Warranty
What type warranty do you offer? Each product has its own warranty based on its manufacturer. Toscana Direct does not offer any warranty of the product’s we sell.
Promotions
Are there any discounts or promotions? There are occasional promotions and discounts. Keep your eye out for great deals!